New mobile health program offers pharmacy access through a kiosk

A mobile health program developed by MedAvail and being tested in Arizona will use kiosks to connect consumers to pharmacy services, including video access to a pharmacist. Six kiosks called MedCenters have been deployed in such public locations as pharmacies and clinics in Phoenix and Tucson through a partnership with Express Scripts.

A mobile health program developed by MedAvail and being tested in Arizona will use kiosks to connect consumers to pharmacy services, including video access to a pharmacist. Six kiosks called MedCenters have been deployed in such public locations as pharmacies and clinics in Phoenix and Tucson through a partnership with Express Scripts. The kiosks offer users round-the-clock access to an online pharmacy. "This technology also could help community pharmacists increase their community presence and the efficiency of their operations, relieve congestion at retail pharmacy counters, extend a pharmacy’s hours of operation, and allow pharmacists to focus on their important role in providing clinical care to patients," says Glen Stettin, MD, chief innovation officer at Express Scripts. Consumers can use the kiosks to get prescriptions filled in just 90 seconds for certain chronic, acute, and OTC medications. They can also talk privately with a multilingual pharmacist. "Licensed pharmacists perform the professional functions associated with prescription dispensing, including review of medical history, allergy, potential interaction with other drugs being taken, and patient counseling, so safety concerns can be addressed prior to picking up the prescription," says Stettin.