A multilayered approach to pharmacy portal security

As cybersecurity threats grow rampant, pharmacies must find ways to protect health information without affecting the patients' and staff's experience, writes Rene Lopez of LexisNexis Risk Solutions. Patients want user-friendly patient portals that provide medication history, outstanding bills, and much more, but are worried about identity theft.

As cybersecurity threats grow rampant, pharmacies must find ways to protect health information without affecting the patients' and staff's experience, writes Rene Lopez of LexisNexis Risk Solutions. Patients want user-friendly patient portals that provide medication history, outstanding bills, and much more, but are worried about identity theft. Surveys show that approximately two-thirds of medical identity theft victims spent an average of $13,500 to cover the health care bills accumulated in their name, to recover their health insurance, and to pay legal fees, according to <i>Consumer Reports</i>. A pharmacy's security plan should feature a multilayered defense platform, says Lopez. According to the author, "To keep up with today's threats, pharmacies need to be proactive about security: identify the security gaps in their current portals and consider ways to improve or augment protection and services." Given the importance of health care data today, Lopez asserts that the industry must "take appropriate measures to protect patients' most valuable asset."