Class-action suit claims Express Scripts charges 'exorbitant and unlawful' medical records fees
Another class-action lawsuit has been filed against Express Scripts, accusing the PBM of overcharging for patient records. The lawsuit, filed in the U.S.
Another class-action lawsuit has been filed against Express Scripts, accusing the PBM of overcharging for patient records. The lawsuit, filed in the U.S. District Court in the Western District of Pennsylvania, claims Express Scripts charges a flat fee of $75-$90 for any request for pharmacy records, regardless of the volume, which violates state and federal laws. The complaint notes the company attributes the fee to "data processing." The Pennsylvania man who brought the case said he paid the $90 fee for six pages of records. "Defendant charges and collects excessive and inflated amounts which are in no way related to the actual costs incurred, and thus constitutes unfair, unreasonable, and/or unconscionable price or fee under the common law," the complaint states. In addition, the lawsuit says Express Scripts raised its nonrefundable fee to $90 in April without "any explanation for how or why the cost was increased or whether it was reasonable." Two earlier class-action complaints, filed separately in Florida and Kentucky, made similar claims.