Technology Requirements
APhA uses a learning management system (LMS) to provide education. Use the guidance below to ensure a smooth experience with the platform.
Who to contact
Try the troubleshooting solutions on this webpage first, but if the issue does not resolve, here’s who can help:
- Contact the coordinator or instructor who gave you the link and provide the following:
- Name of the course and where you are experiencing the issue
- Description of the issue
- Browsers used
Technology requirements
- Microsoft Windows 10 or higher
- OSX (the last two major releases)
- Most Linux distributions (ChromeOS is not tested)
- Using the browser version of the desktop platform
- iPadOS (the last two major releases)
- Android 12.0 or higher
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
- Safari
- JavaScript must be enabled
- Third-party cookies must be enabled
- localStorage must be enabled
- TLS Version: 1.2
How to check your pop-up blocker settings
If you see a course window displayed with no content, you can check your pop-up blocker settings. Find your browser below to learn more.
- In Chrome, go to the three-dot menu at the top-right corner of your browser and select Settings
- Under Privacy and Security, click Site settings
- Scroll down and click on Pop-ups and redirects
- You will be able to select a specific website
- Toggle off the Block option
- In Edge, go to Settings and more at the top-right corner of your browser
- Select Settings > Cookies and site permissions
- Under All permissions, select Pop-ups and redirects
- You will be able to select a specific website
- Toggle off the Block option
- In Firefox, go to the three horizonal line menu at the top-right corner of your browser and select Settings
- In the left-hand side bar, click Privacy and Security
- Scroll down and look for Permissions section
- Find the option labeled Block pop-up windows and adjust
- Click save changes
- In Safari, click on Settings
- Click the Websites tab
- In the left-hand sidebar, scroll and select Pop-up windows
- You’ll see a list of websites you can choose to block and notify, block, or allow
- Make your changes and close the settings window
How to clear internet cache
If you are having issues with a course freezing or not saving progress, you’ll need to exit the course and clear your browser cache settings. Find your browser below to learn more.
- In Chrome, go to the three-dot menu at the top-right corner of your browser and select Settings
- Under Privacy and Security, click Site settings
- Scroll down and click on Privacy and security
- Click Clear browsing data
- Open Microsoft edge
- Click the three dots (...) in the top-right corner and select settings
- Navigate to privacy settings and click on Privacy, search, and services
- Find clear browsing data and click Choose what to clear
- Choose a time range and check the box for cached images and files
- Click clear now
- In Firefox, go to three horizonal line menu at the top-right corner of your browser and select Settings
- In the left-hand side bar, click Privacy and Security
- Scroll down to Cookies and Site Data
- Click Clear Data
- Make sure Cached web content is checked
- Click clear
- In Safari, click on Settings
- Go to Advanced tab and check the box for Show Develop menu in menu bar
- Click Develop, select Empty Caches
* The LMS supports the last two major versions of each of these browsers, so make sure you are up to date. If you are having trouble in one browser, try another version to see if the issue is resolved.
If you were idle for a period of time and are trying to log back into the Learning Library, you may see a message that says “Something went wrong” scroll at the bottom of your screen. Wait 1 minute, then try to login again, and this should resolve.