Pharmacists and pharmacy personnel workplace factors and well-being continue to be a critical, complex issue for the profession and patient safety. In recent decades, considerable work has been done to identify and understand medication errors, including near misses, and characterize the root causes. What is lacking in the research is to critically examine workplace factors to determine how they affect pharmacy personnel well-being and patient safety.
Pharmacists and pharmacy personnel have expressed a desire to discuss and address workplace factors and concerns and offer possible solutions but do not do so because they are fearful of employer retribution. Your voice is critical to enhance and safeguard the pharmacy workplace.
Your confidential and anonymous PWWR report will be collected and analyzed by the Alliance for Patient Medication Safety (APMS), a recognized and listed Patient Safety Organization (PSO), extending the strong confidentiality and privilege protections of the federal Patient Safety and Quality Improvement Act of 2005 to your individual report. The confidential protections of a PSO provide a way to give voice and amplification to your concerns and suggested solutions while mitigating the experience of fear. Your individual report and data will not be released. Only aggregated, non-identifiable data from all reports will be made available to qualified researchers for thepurposes of education, and the development of best practices and recommendations to enhance the pharmacy workplace.
Your PWRR report aggregated with others create a pool of data that will be used to influence and educate our pharmacy community and leaders on meaningful and actionable changes. The positive and negative experiences and situations you and your colleagues provide via PWWR reports will help to tell a collective, powerful story that can spark change and improvement in well-being and patient safety.
On behalf of the American Pharmacists Association and the National Alliance of State Pharmacy Associations, we thank you.