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Staff

Senior Staff

Day-to-day activities of the 130 dedicated APhA professional staff are led by Executive Vice President & CEO Scott Knoer, MS, PharmD, FASHP, and the senior management team

 

Scott Knoer

Executive Vice President and Chief Executive Officer

(202) 429-7567

Scott Knoer, MS, PharmD, FASHP, is the 13th Executive Vice President and Chief Executive Officer of the American Pharmacists Association. He received his BA in psychology from Creighton University in 1988 and his PharmD from the University of Nebraska in 1996. He completed a 2-year administrative residency with a concurrent MS degree in hospital pharmacy from the University of Kansas in 1998.

Before his current leadership role at APhA, Dr. Knoer was the Chief Pharmacy Officer at the Cleveland Clinic from 2011 to 2020, where he led an international pharmacy enterprise with a $1.4 billion dollar drug budget and 1,558 FTEs in 18 hospitals with facilities in Ohio, Florida, and Nevada; Toronto; London; and Abu Dhabi.

After graduation from pharmacy school, he was an Operations Manager at the University of Texas Medical Branch at Galveston for 3 years. Moving to Minnesota, he was the Director of Pharmacy at the University of Minnesota Medical Center, Fairview, for a decade before being recruited to the Cleveland Clinic in 2011.

Dr. Knoer has served the profession extensively through involvement in professional organizations at the local, state, and national levels. He is published widely on a variety of pharmacy and leadership topics. He is a frequent invited lecturer to state, national, and international audiences. He is often quoted as a health care expert on a broad array of topics in newspaper, radio, and television outlets.

Dr. Knoer is a passionate advocate for patients and the profession of pharmacy. He has successfully lobbied boards of pharmacy in Ohio and Minnesota to allow the advancement of pharmacy practice, and he has led initiatives that changed Ohio and federal law related to the elevation of pharmacy practice and reducing the impact of drug shortages.

Rafael Saenz

Chief of Staff

(202) 429-7597

Rafael Saenz received his Pharm.D. from the Virginia Commonwealth University School of Pharmacy, and his Master of Science in Pharmacy Administration from the University of Wisconsin, while concurrently completing the Pharmacy Administration Residency Program at the University of Wisconsin Hospital.

Between 2011 and 2019, Rafael served as the Chief Pharmacy Officer at the University of Virginia (UVA) where he oversaw the pharmacy enterprise for the health system. In this role, Rafael led an expert team that successfully deployed clinical pharmacist services throughout the system, implemented LEAN medication distribution workflows, oversaw a $250M drug expense budget, increased the department’s revenue to attribute to over 45% of all medical center net revenues, and created several new business lines for UVA including a full service specialty pharmacy. Further, Rafael led the expansion of pharmacy residency programs at UVA, tripling the availability of positions during his tenure.

Prior to UVA, Rafael served as Pharmacy Operations Manager for UPMC in Pittsburgh. In this role, he had oversight for clinical unit-based pharmacy services and retail operations, before switching his focus to the pharmacy practice sites within UPMC’s international ventures in Palermo, Italy and Dublin, Ireland. Rafael has deployed clinical services, information technology systems, created supply chains, met regulatory and accreditation requirements, implemented best practices in medication use safety, and launched new pharmacy business initiatives domestically and internationally.

Rafael has served the profession through active membership in state and national pharmacy organizations. He has served on workforce and education committees with various organizations aimed at increasing the pharmacist and technician scope of practice. In 2015, Rafael was appointed to the Virginia Board of Pharmacy and served as Chair of the Board from 2018-2019.

Angel Baltimore

Vice President, Digital Information Systems

(202) 558-2707

Scott Knoer


Scott Knoer, MS, PharmD, FASHP, is the 13th Executive Vice President and Chief Executive Officer of the American Pharmacists Association. He received his BA in psychology from Creighton University in 1988 and his PharmD from the University of Nebraska in 1996. He completed a 2-year administrative residency with a concurrent MS degree in hospital pharmacy from the University of Kansas in 1998.

Before his current leadership role at APhA, Dr. Knoer was the Chief Pharmacy Officer at the Cleveland Clinic from 2011 to 2020, where he led an international pharmacy enterprise with a $1.4 billion dollar drug budget and 1,558 FTEs in 18 hospitals with facilities in Ohio, Florida, and Nevada; Toronto; London; and Abu Dhabi.

After graduation from pharmacy school, he was an Operations Manager at the University of Texas Medical Branch at Galveston for 3 years. Moving to Minnesota, he was the Director of Pharmacy at the University of Minnesota Medical Center, Fairview, for a decade before being recruited to the Cleveland Clinic in 2011.

Dr. Knoer has served the profession extensively through involvement in professional organizations at the local, state, and national levels. He is published widely on a variety of pharmacy and leadership topics. He is a frequent invited lecturer to state, national, and international audiences. He is often quoted as a health care expert on a broad array of topics in newspaper, radio, and television outlets.

Dr. Knoer is a passionate advocate for patients and the profession of pharmacy. He has successfully lobbied boards of pharmacy in Ohio and Minnesota to allow the advancement of pharmacy practice, and he has led initiatives that changed Ohio and federal law related to the elevation of pharmacy practice and reducing the impact of drug shortages.

Rafael Saenz


Rafael Saenz received his Pharm.D. from the Virginia Commonwealth University School of Pharmacy, and his Master of Science in Pharmacy Administration from the University of Wisconsin, while concurrently completing the Pharmacy Administration Residency Program at the University of Wisconsin Hospital.

Between 2011 and 2019, Rafael served as the Chief Pharmacy Officer at the University of Virginia (UVA) where he oversaw the pharmacy enterprise for the health system. In this role, Rafael led an expert team that successfully deployed clinical pharmacist services throughout the system, implemented LEAN medication distribution workflows, oversaw a $250M drug expense budget, increased the department’s revenue to attribute to over 45% of all medical center net revenues, and created several new business lines for UVA including a full service specialty pharmacy. Further, Rafael led the expansion of pharmacy residency programs at UVA, tripling the availability of positions during his tenure.

Prior to UVA, Rafael served as Pharmacy Operations Manager for UPMC in Pittsburgh. In this role, he had oversight for clinical unit-based pharmacy services and retail operations, before switching his focus to the pharmacy practice sites within UPMC’s international ventures in Palermo, Italy and Dublin, Ireland. Rafael has deployed clinical services, information technology systems, created supply chains, met regulatory and accreditation requirements, implemented best practices in medication use safety, and launched new pharmacy business initiatives domestically and internationally.

Rafael has served the profession through active membership in state and national pharmacy organizations. He has served on workforce and education committees with various organizations aimed at increasing the pharmacist and technician scope of practice. In 2015, Rafael was appointed to the Virginia Board of Pharmacy and served as Chair of the Board from 2018-2019.

 

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Ilisa Bernstein

Senior Vice President, Pharmacy Practice and Government Affairs

(202) 429-7533

Dr. Bernstein is responsible for leading the development and implementation of APhA’s strategies related to professional affairs, pharmacy practice, advocacy, and government affairs.

She has over 30 years of experience advocating for pharmacy and patients at the U.S. Food and Drug Administration (FDA), where she has held several senior leadership positions. Prior to joining APhA, Dr. Bernstein was deputy director of FDA’s Office of Compliance in the Center for Drug Evaluation & Research, leading domestic and global policies, compliance, and enforcement in areas such as drug compounding, supply chain security, drug quality, drug shortages, and post-market drug safety. Dr. Bernstein also served as director of pharmacy affairs for FDA and senior advisor for regulatory policy in the Office of the Commissioner. She started at FDA as clinical pharmacology reviewer of investigational and new drug applications.

Previously, Dr. Bernstein was senior associate director of worldwide regulatory affairs for Pfizer and completed a post-doctoral clinical residency at the National Institutes of Health. She earned her Doctor of Pharmacy from the University of Michigan and her Juris Doctor from American University Washington College of Law

Anne Burns

Vice President, Professional Affairs

(202) 429-7522
Windy Christner

Association Vice President, Meetings and Expositions

(202) 429-7513

Ilisa Bernstein


Dr. Bernstein is responsible for leading the development and implementation of APhA’s strategies related to professional affairs, pharmacy practice, advocacy, and government affairs.

She has over 30 years of experience advocating for pharmacy and patients at the U.S. Food and Drug Administration (FDA), where she has held several senior leadership positions. Prior to joining APhA, Dr. Bernstein was deputy director of FDA’s Office of Compliance in the Center for Drug Evaluation & Research, leading domestic and global policies, compliance, and enforcement in areas such as drug compounding, supply chain security, drug quality, drug shortages, and post-market drug safety. Dr. Bernstein also served as director of pharmacy affairs for FDA and senior advisor for regulatory policy in the Office of the Commissioner. She started at FDA as clinical pharmacology reviewer of investigational and new drug applications.

Previously, Dr. Bernstein was senior associate director of worldwide regulatory affairs for Pfizer and completed a post-doctoral clinical residency at the National Institutes of Health. She earned her Doctor of Pharmacy from the University of Michigan and her Juris Doctor from American University Washington College of Law

 

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Antonio Ciaccia

Senior Advisor, Senior Advisor for Disruptive Innovation and Practice Transformation

Antonio Ciaccia is chief strategy officer for 3 Axis Advisors (3AA), a consultancy that partners with private and government sector organizations to solve complex, systemic problems, and propel industry reform through data-driven advocacy.

Ciaccia and 3AA were instrumental in exposing the drug pricing distortions and supply chain inefficiencies embedded in Ohio’s Medicaid managed care program, which led to the discovery of $244 million in hidden PBM spread pricing in just one year. This set off a tidal wave of national scrutiny and reform, and their more recent data analyses have exposed new ways in which middlemen abuse a lack of transparency, poor incentives, conflicts of interest, and unchecked power to undermine patient care and siphon value out of the healthcare system.

Ciaccia is also a co-founder of 46brooklyn Research, a non-profit organization dedicated to improving the transparency and accessibility of drug pricing data for the American public. He previously served as the government affairs director at the Ohio Pharmacists Association, where in addition to his work exposing PBM waste, he also advanced pharmacist provider status to a point where four out of five of the state’s Medicaid managed care plans redesigned incentives to elevate the role of the pharmacist as a clinical service provider.

William M. Ellis

Executive Director, Board of Pharmacy Specialties

(202) 223-7195
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Frank Fortin

Senior Vice President, Communications, Marketing & Media Relations

(202) 223-7189

Mr. Fortin is responsible for the development and implementation of leading-edge communications, marketing and media relations strategies to to ensure that APhA is effectively represented to members, the public and other stakeholders.

Fortin has worked as an association executive for more than 20 years. Prior to joining APhA, he held senior positions with the Massachusetts Medical Society, the Infectious Diseases Society of America and the Society of General Internal Medicine. He has served as a consultant and advisor to a wide variety of for-profit and not-for-profit organizations, both as president of High Rock Strategies in Alexandria, Va., and as a vice president with RDW Group in Providence, R.I. He began his career in journalism, serving as a reporter, editor and producer for 10 years in print and broadcast news organizations in New York, Rhode Island and Massachusetts. He has been a Certified Association Executive (CAE) since 2011 and is an active volunteer with the American Society of Association Executives. He earned a Bachelor of Arts in English (cum laude) from Providence College.

Antonio Ciaccia


Antonio Ciaccia is chief strategy officer for 3 Axis Advisors (3AA), a consultancy that partners with private and government sector organizations to solve complex, systemic problems, and propel industry reform through data-driven advocacy.

Ciaccia and 3AA were instrumental in exposing the drug pricing distortions and supply chain inefficiencies embedded in Ohio’s Medicaid managed care program, which led to the discovery of $244 million in hidden PBM spread pricing in just one year. This set off a tidal wave of national scrutiny and reform, and their more recent data analyses have exposed new ways in which middlemen abuse a lack of transparency, poor incentives, conflicts of interest, and unchecked power to undermine patient care and siphon value out of the healthcare system.

Ciaccia is also a co-founder of 46brooklyn Research, a non-profit organization dedicated to improving the transparency and accessibility of drug pricing data for the American public. He previously served as the government affairs director at the Ohio Pharmacists Association, where in addition to his work exposing PBM waste, he also advanced pharmacist provider status to a point where four out of five of the state’s Medicaid managed care plans redesigned incentives to elevate the role of the pharmacist as a clinical service provider.

Frank Fortin


Mr. Fortin is responsible for the development and implementation of leading-edge communications, marketing and media relations strategies to to ensure that APhA is effectively represented to members, the public and other stakeholders.

Fortin has worked as an association executive for more than 20 years. Prior to joining APhA, he held senior positions with the Massachusetts Medical Society, the Infectious Diseases Society of America and the Society of General Internal Medicine. He has served as a consultant and advisor to a wide variety of for-profit and not-for-profit organizations, both as president of High Rock Strategies in Alexandria, Va., and as a vice president with RDW Group in Providence, R.I. He began his career in journalism, serving as a reporter, editor and producer for 10 years in print and broadcast news organizations in New York, Rhode Island and Massachusetts. He has been a Certified Association Executive (CAE) since 2011 and is an active volunteer with the American Society of Association Executives. He earned a Bachelor of Arts in English (cum laude) from Providence College.

 

Lindsay Kunkle

Associate Vice President, Profiles/ADVANCE

(202) 429-6319
Keith Marciniak

Vice President, Member Relations

(800) 237-2742, Ext. 7595
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Jule E. Miller

Senior Vice President, Human Resources

(202) 429-7502

Ms. Miller leads a human resources team in driving the alignment and integration between organizational priorities and the implications for managing talent, including workforce planning, talent acquisition, performance management, compensation and rewards and individual learning and grown. As a member of the Senior Leadership Team, Ms. Miller works closely with senior management, the Board of Directors and staff to promote organizational sustainability through strategic initiatives and challenges such as leadership development, diversity and professional and personal alignment and balance.

Before joining APhA in August of 2005, Ms. Miller was Human Resources Director for Educational Services, Inc., a government contracting firm specializing in communications, program development, training and technical assistance for public and private sector clients in the fields of education, health, child welfare and family services. Previously, she was Vice President, Human Resources at MENTOR/National Mentoring Partnership, a non-profit organization dedicated to expanding the world of quality mentoring for at-risk youth, where she was responsible for all aspects of human resources. Ms. Miller also served in an HR and Administrative Services management role at Lane & Mittendorf, a New York-based law firm representing clients in corporate, bankruptcy, litigation, real estate and finance.

Ms. Miller holds a Bachelor of Science degree in Sociology and Russian from Colorado State University.

Jule E. Miller


Ms. Miller leads a human resources team in driving the alignment and integration between organizational priorities and the implications for managing talent, including workforce planning, talent acquisition, performance management, compensation and rewards and individual learning and grown. As a member of the Senior Leadership Team, Ms. Miller works closely with senior management, the Board of Directors and staff to promote organizational sustainability through strategic initiatives and challenges such as leadership development, diversity and professional and personal alignment and balance.

Before joining APhA in August of 2005, Ms. Miller was Human Resources Director for Educational Services, Inc., a government contracting firm specializing in communications, program development, training and technical assistance for public and private sector clients in the fields of education, health, child welfare and family services. Previously, she was Vice President, Human Resources at MENTOR/National Mentoring Partnership, a non-profit organization dedicated to expanding the world of quality mentoring for at-risk youth, where she was responsible for all aspects of human resources. Ms. Miller also served in an HR and Administrative Services management role at Lane & Mittendorf, a New York-based law firm representing clients in corporate, bankruptcy, litigation, real estate and finance.

Ms. Miller holds a Bachelor of Science degree in Sociology and Russian from Colorado State University.

 

Shannon Morrison

Chief Financial Officer and Senior Vice President, Finance and Administration

(202) 429-6302
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Mitchel C. Rothholz

Chief of Governance & State Affiliates; Executive Director, APhA Foundation

(202) 429-7549

Mr. Rothholz is responsible for organizational governance, policy development, state relations, public health activities, and management of APhA alliance participation and other external activities. He also serves as the Executive Director of the APhA Foundation and is Secretary for the Joint Commission of Pharmacy Practitioners (JCPP). He is a 1984 graduate of the University of Florida College of Pharmacy and has worked as an association executive for more than 36 years. In 2005, he earned a masters of business administration with an emphasis in health care management from Regis University.

Before taking a position with APhA, Mr. Rothholz served as Executive Director of the Alabama Pharmacy Association from 1989 to 1994 and was the first pharmacist executive for that organization. Prior to his tenure in Alabama, he served on the staff of the Florida Pharmacy Association from 1984 to 1989. He has practiced in chain and independent community pharmacies as well as nursing home, hospital, and managed care practice settings. His professional experience includes developing continuing education programs, editing professional publications, overseeing legislative and regulatory activities, and developing pharmaceutical care programs such as the implementation of pharmacy-based immunization services.

Mr. Rothholz is a member of several immunization coalitions and serves on the Executive Committee of the AMA/CDC National Influenza Vaccine Summit and Advisory Board of the Immunization Action Coalition. He has worked on projects involving collaboration between pharmacists, physicians, and other health care professionals leading to improved patient care outcomes.

Mary Warner

Vice President, Publishing

(202) 429-6316

Mitchel C. Rothholz


Mr. Rothholz is responsible for organizational governance, policy development, state relations, public health activities, and management of APhA alliance participation and other external activities. He also serves as the Executive Director of the APhA Foundation and is Secretary for the Joint Commission of Pharmacy Practitioners (JCPP). He is a 1984 graduate of the University of Florida College of Pharmacy and has worked as an association executive for more than 36 years. In 2005, he earned a masters of business administration with an emphasis in health care management from Regis University.

Before taking a position with APhA, Mr. Rothholz served as Executive Director of the Alabama Pharmacy Association from 1989 to 1994 and was the first pharmacist executive for that organization. Prior to his tenure in Alabama, he served on the staff of the Florida Pharmacy Association from 1984 to 1989. He has practiced in chain and independent community pharmacies as well as nursing home, hospital, and managed care practice settings. His professional experience includes developing continuing education programs, editing professional publications, overseeing legislative and regulatory activities, and developing pharmaceutical care programs such as the implementation of pharmacy-based immunization services.

Mr. Rothholz is a member of several immunization coalitions and serves on the Executive Committee of the AMA/CDC National Influenza Vaccine Summit and Advisory Board of the Immunization Action Coalition. He has worked on projects involving collaboration between pharmacists, physicians, and other health care professionals leading to improved patient care outcomes.

 

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Daniel P. Zlott

Senior Vice President, Education and Business Development

(202) 760-3828

Prior to joining APhA, Dr. Zlott worked for 10 years as a Clinical Pharmacy Specialist with the National Cancer Institute’s Immunotherapy, Surgery, Endocrine Oncology, and Thoracic/GI Malignancy Branches at the National Institutes of Health (NIH). He was part of the team that developed and administered the first Chimeric Antigen Receptor T-cell therapy given to treat B-cell cancers. Dr. Zlott was also the Director of the NIH PGY2 Oncology Pharmacy Residency Program and a clinical investigator on more than 40 NCI-sponsored clinical trials, examining new and innovative ways to treat cancer. While at NIH, he served for 5 years on the National Cancer Institute’s Institutional Review Board. Dan has served two terms on the Board of Trustees of the American Pharmacists Association and has also chaired numerous committees with the Hematology/Oncology Pharmacy Association. He is a graduate of the University of California San Francisco and completed his PGY1 Pharmacy Practice Residency there before moving to the NIH, where he completed his PGY2 Oncology Pharmacy Residency.

Daniel P. Zlott


Prior to joining APhA, Dr. Zlott worked for 10 years as a Clinical Pharmacy Specialist with the National Cancer Institute’s Immunotherapy, Surgery, Endocrine Oncology, and Thoracic/GI Malignancy Branches at the National Institutes of Health (NIH). He was part of the team that developed and administered the first Chimeric Antigen Receptor T-cell therapy given to treat B-cell cancers. Dr. Zlott was also the Director of the NIH PGY2 Oncology Pharmacy Residency Program and a clinical investigator on more than 40 NCI-sponsored clinical trials, examining new and innovative ways to treat cancer. While at NIH, he served for 5 years on the National Cancer Institute’s Institutional Review Board. Dan has served two terms on the Board of Trustees of the American Pharmacists Association and has also chaired numerous committees with the Hematology/Oncology Pharmacy Association. He is a graduate of the University of California San Francisco and completed his PGY1 Pharmacy Practice Residency there before moving to the NIH, where he completed his PGY2 Oncology Pharmacy Residency.

 

Complete list of APhA headquarter department contacts

 

Academy of Pharmaceutical Research and Science; Academy of Pharmacy Practice & Management
Margaret Tomecki

Director, Practice & Science Academies

(202) 429-6313
Board of Pharmacy Specialties
William M. Ellis

Executive Director

(202) 429-7195
 

 

Books & Digital Publishing
Janan Sarwar

PharmD, Senior Director, Books and Digital Publishing

(202) 558-2730
 
Parisa Vatanka

Senior Director, Corporate Alliances

(202) 497-5358
Capital Campaign
Mitchel C. Rothholz

Chief of Governance & State Affiliates; Executive Director, APhA Foundation

(202) 429-7549

 

Careers; Chain Pharmacy Relations
Christopher McKerrow

Director, Corporate Alliances

(202) 429-8733
Communications and Media Relations
Frank Fortin

Senior Vice President, Communications, Marketing and Media Relations

(202) 223-7189
 

 

Editorial Department - Pharmacist.com News
Mary Warner

Vice President, Publishing

(202) 429-6316
 
Loren Bonner

Senior Editor

(202) 448-8728
 
Rachel Balick

Reporter

(202) 429-7519

 

Education
Daniel Zlott

Senior Vice President, Education and Business Development

(202) 760-3828
 
General Education Questions

 

(800) 237-2742
Licensed Partner Coordinators
Misty L. Knack

Associate Director, Advanced Training

(202) 429-7512

 

Webinars - APhA-ASP & APhA-NPN (Students & New Practitioners)
Lynette R. Plowden

Senior Manager, Student & New Practitioner Meetings and Operations

(202) 429-7514
Executive Assistant to the CEO
Kathi Gollwitzer

Associate Director, Executive Office Operations

(202) 794-2193
Federal Pharmacists
Windy K. Christner

Associate Vice President, Meetings & Expositions

(202) 429-7513

 

Finance
Shannon Morrison

A Chief Financial Officer and Senior Vice President, Finance and Administration

(202) 429-6302
 
Christopher Arnold

Senior Director, Financial Reporting and Compliance

(202) 429-7506
 

 

Government Affairs
Alicia Kerry Mica

Senior Lobbyist

(202) 429-7507
Historical Building Tours
Kathi Gollwitzer

Associate Director, Executive Office Operations

(202) 794-2193
House of Delegates
Wendy Y. Gaitwood

Senior Administrative Manager, Policy & Governance

(202) 429-7572

 

Human Resources
Jule E. Miller

Senior Vice President, Human Resources

(202) 429-7502
 
Yvonne Evans

Senior Director, Employee Relations and Talent Management

(202) 429-7579
 
Aldo Hueramo

Human Resources Business Partner

202-602-0812

 

Library/Knowledge Management
Gwen Norheim

Senior Knowledge Management Specialist

(202) 429-7524
Marketing
Meredith Jannsen

Senior Director, Marketing

(202) 429-7531
 

 

Membership
Keith Marciniak

Vice President, Member Relations

(800) 237-2742, Ext. 7595
 

For individual inquiries regarding membership activation, renewals, or payments, please contact

infocenter@aphanet.org

 

(800) 237-APhA (2742) ext. 2.
 

 

Meetings
Windy K. Christner

Associate Vice President, Meetings & Expositions

(202) 429-7513
 
Todd McDonald

Director, Meeting Services and Special Events

(202) 429-7547
Newsroom
Frank Fortin

Senior Vice President, Communications, Marketing and Media Relations

(202) 223-7189

 

Pharmacy Practice
Ilisa BG Bernstein

Senior Vice President, Pharmacy Practice and Government Affairs

(202) 429-7753
Policy
Ilisa BG Bernstein

Senior Vice President, Pharmacy Practice and Government Affairs

(202) 429-7753
Political Action
Mary-Ryan Douglass

Associate Director, Grassroots Advocacy & PAC

(202) 223-7181

 

Publishing
Mary Warner

Vice President, Publishing

(202) 429-6316
Research
Gina Scime

Associate Director, Market Research

(202) 429-6305
Shop APhA
Robert Hodges

Associate Director, Publication Sales & Marketing

(202) 429-7560

 

State Relations
Mitchel C. Rothholz

Chief of Governance & State Affiliates; Executive Director, APhA Foundation

(202) 429-7549
Student & New Practitioner Development - APhA-ASP & APhA NPN
Keith Marciniak

Vice President, Member Relations

(202) 237-2742, Ext. 7595